COVID-19 (Coronavirus) Updates

Visitor’s Policy

COVID-19 Visitor’s Policy Guidelines

Effective: June 19, 2020

For the safety of our patients, families and staff, visitors must:

  • Undergo a temperature and symptom screening when entering the building

  • Be 18 years of age or older

  • Be in good health and free of any COVID-19 related or flu-like symptoms*

  • Maintain 6 feet of physical distance in all areas, including the patient’s room

  • Perform hand hygiene when entering/exiting the building and patient room as needed

  • Wear a face mask at all times (visitors not wearing a face mask will be denied entry or asked to leave the facility)

  • Stay in the patient’s room throughout their visit

  • Cooperate with directions of clinical staff

  • Not bring any outside food or floral arrangements to the medical center

* Fever (100.0 F/37.8 C), severe fatigue, difficulty breathing, chills, sore throat, nasal congestion, loss of sense of taste or smell, muscle aches, diarrhea, and cough.

Inpatient Areas:

  • Intensive Care Unit (ICU): One healthy visitor may visit for one hour per day between 7:00 a.m. to 7:00 p.m.

  • Medical Surgical: One healthy visitor may visit for up to four hours per day between 7:00 a.m. to 7:00 p.m.

  • Labor and Delivery: One designated healthy visitor may stay for the entire duration of the hospital stay.

  • Neonatal Intensive Care Unit (NICU) and Pediatrics: One set of healthy parents or guardians may visit anytime during the duration of the hospital stay.

  • Patients receiving end-of-life care and/or may imminently pass: Two healthy visitors may visit during the duration of the hospital stay.*

  • Confirmed and suspected COVID patients and COVID-19 units: No visitors allowed, with the exception of patients who may imminently pass. For such patients, two visitors with hospital-provided mask and gown will be allowed to visit for one hour anytime during the day.

Outpatient Areas:

  • Emergency Department (adult and pediatric):One healthy visitor may accompany for the duration of visit.

  • Ambulatory Surgery: One healthy visitor allowed during clinic hours and will be assigned to a designated waiting room.

  • Business Office, Lab, Medical Records, Outpatient Pharmacy,and Radiology: One healthy visitor allowed during the business and/or clinic hours and will be assigned to a designated waiting room.

  • Hospital-based clinics (Southern California Eye Institute and All Women’s Care Clinic): One healthy visitor allowed during clinic hours and will be assigned to a designated waiting room.

Any exceptions outside of these guidelines require the approval of the Administrator On-Call or House Supervisor. Please note that these guidelines may be subject to change in response to the fluctuating risks related to COVID-19. Thank you for your understanding and cooperation!

Note: For patients with physical, intellectual and/or developmental disabilities and cognitive impairments, one support person will be allowed with the patient when it is medically necessary for a prolonged stay.

* Can be evaluated on a case by case basis. Reasonable brief period per family together can be accommodated. No overnight visitors.




Frequently Asked Questions (FAQs)

What is COVID-19?

COVID-19 is the name of the disease that is caused by the novel Coronavirus that originated in China in 2019. Our Infectious Disease experts explain COVID-19 and share preventative measures.

How to Protect Yourself from COVID-19?

What are the typical symptoms of COVID-19?

Current symptoms reported for patients with COVID-19 are fever and mild to severe lower respiratory illness (e.g., cough, shortness of breath, chest pain). Disease onset is believed to be between 2 to 14 days after exposure.

How does the virus spread?

This virus was first detected in Wuhan City, Hubei Province, China. The first infections were linked to a live animal market, but the virus is now spreading from person-to-person. The virus that causes COVID-19 seems to be spreading easily and sustainably in the community. As with other coronaviruses, it is likely that COVID-19 transmission can occur through the mucous membranes of the mouth, nose, and eyes.

Who is at risk for COVID-19?

Currently, those at greatest risk of infection are persons who have had prolonged, unprotected close contact with a patient with symptomatic, confirmed COVID-19 and those who live in or have recently been to areas with sustained transmission. Those at risk for severe illness, include older adults, young children, and those with underlying health conditions or weakened immune systems.

Is there a vaccine for COVID-19?

At this time there is no vaccine available to prevent the spread of COVID-19.

How can you prevent COVID-19?

Hand hygiene (washing your hands with soap and water and using alcohol-based hand sanitizers) has shown to be very effective in reducing the risk of transmission.  As COVID-19 continues to spread among communities in the United States, governments around the world and health experts recommend ‘social distancing’ to limit the spread of the virus.

For latest updates and more information about the COVID-19 pandemic, please use the below resources: