Phone: (323) 913-4949

Patient Relations has three primary goals, to provide:

• A link between the hospital, patients and families;
• A formal process for investigation and resolution of patient’s concerns; and
• Access to interpreter services.

Patients are encouraged to discuss concerns with the clinical nurse director on their unit but they may also contact Patient Relations to discuss concerns, needs or compliments. We make recommendations for improvement to appropriate departments based on patient and family feedback. Please be aware that after hours, the nursing supervisor may be contacted to address concerns in the absence of the clinical nurse director or patient relations staff.

Interpreter Services

Patient Relations wants to ensure effective communication between healthcare providers and the patients/families who do not speak English by providing access to interpretation services 24 hours a day, 7 days a week. Our in-person interpreters are “trained” in medical interpretation. To help facilitate communication, Hollywood Presbyterian Medical Center uses Cyra Com language interpretation phones. These are dual handset telephones that are located hospital-wide to facilitate communication when a live interpreter is not available.

Patients are informed of the availability of interpreter services upon admission to the hospital. If they choose, staff will place a language identifier on the patient’s wrist band and give a card to the patient which can be shown to health care providers indicating their need for an interpreter.